Agreement to these terms
These Terms and Conditions apply to use of the Vappingo website and to editing, proofreading, rewriting and related language services supplied through Vappingo. Creating an account and placing an order indicates acceptance of the Terms. For a project, the version of the Terms in force when payment is made governs that project. These Terms form the entire agreement between Vappingo and the customer concerning their subject matter, subject to any written terms expressly agreed for a particular order.
Refund policy, limited warranty and guarantee
Orders are non-cancellable and non-returnable once work has begun. A customer who believes the delivered service does not meet the agreed specification should contact Vappingo within three days so the concern can be reviewed. Where Vappingo verifies a service failure, Vappingo may correct the work, provide credit or issue a refund as appropriate. If a full refund is issued, documents generated by Vappingo in connection with that refunded order may not be used by the customer. Rewriting services are exempt from the full money-back guarantee. Documents that have already been submitted to a journal, course, publication or other third party may also be excluded from the guarantee.
Cancellation of service
If Vappingo is unable to accept or complete an order, the customer will receive a refund for the affected service. Where payment-provider or transaction fees have already been incurred, including fees connected with PayPal or repeated/cancelled payments, those charges may be deducted where permitted.
Privacy
Use of personal information is governed by the Vappingo Privacy Policy, which forms part of the website terms and should be read alongside this page.
Warranty disclaimer
Except for the limited commitments expressly stated in these Terms, Vappingo does not provide implied warranties concerning the website or services. The website and services are provided on an as-is and as-available basis, and Vappingo does not promise that descriptions, website content or service availability will always be complete, current, uninterrupted or error-free.
Limitation of liability
To the fullest extent permitted by law, Vappingo is not liable for special, incidental, indirect or consequential loss arising from use of the website or services. Any liability connected with an order is limited to the fee paid for that order. Any action arising from the service must be brought within one year where legally enforceable. Editors and proofreaders may work as independent contractors. Customers remain responsible for ensuring that material they submit does not infringe copyright, plagiarise third-party work or otherwise breach applicable law.
Indemnification
The customer agrees to indemnify Vappingo against claims, losses, liabilities and reasonable costs arising from material supplied by the customer, unlawful use of the service, infringement of third-party rights, or breach of these Terms, to the extent permitted by law.
Hold harmless
The customer is responsible for the decisions made about how edited, proofread or rewritten material is used after delivery. Vappingo is not responsible for academic, publishing, employment, commercial or other outcomes that depend on third-party decisions.
Delivery
Vappingo is not responsible for delivery problems caused by incorrect contact information, spam filtering, unavailable internet access or other circumstances outside Vappingo control. Customers are responsible for keeping contact details accurate and monitoring the account or email address used for the order. Rewriting services do not include a separate editing or proofreading pass by another editor unless that additional service is expressly ordered.
Confidentiality and protection of clients’ intellectual property
The customer retains the intellectual property rights in material supplied to Vappingo and in the commissioned work delivered after payment, subject to applicable law and these Terms. Editors and proofreaders are required to protect confidential client information. Contractors are expected to remove client copies from their systems within 90 days after completion, subject to any legal or operational retention requirement that applies.
Revision policy
Eligible editing and proofreading customers may request a revision within seven days after delivery. A revision is intended to address the original brief and does not cover substantial new material, a new purpose or a materially expanded scope. Rewriting orders are exempt from the free revision service. Vappingo may decline a revision request that falls outside the original order or current policy.
Refusal and termination of services
Vappingo may refuse or stop work that is unlawful, violent, obscene, malicious, contains malware, infringes third-party rights, cannot reasonably be completed to the required standard, or otherwise conflicts with applicable law or service policy. Where appropriate, the customer will receive a refund for work not performed, less non-recoverable transaction costs where permitted.
Consent to UK law and forum
These Terms are governed by the laws of the United Kingdom, and disputes are subject to the jurisdiction of the competent UK courts, except where mandatory consumer law provides otherwise.