Know what to expect before you order.
Straight answers about service depth, pricing, turnaround, confidentiality, revisions and what your editor will actually do.
The practical details, without the small-print scavenger hunt.
What is the difference between proofreading, editing and rewriting?
Proofreading is the final quality-control stage for writing that is already well structured. Editing goes deeper, improving clarity, sentence construction, structure, logic, tone and flow. Rewriting is for source material that needs substantial new wording or organisation around the underlying meaning and brief.
Are Vappingo editors and proofreaders qualified?
Vappingo works with experienced native-English editors and proofreaders. Professionals are selected for editorial ability and, where relevant, subject knowledge for academic, technical or specialist documents.
Are your editors native English speakers?
Yes. Vappingo recruits native-English editors and proofreaders so the review is grounded in natural written English as well as formal language rules.
Can I submit work at weekends or on holidays?
Yes. Vappingo is an online service and accepts requests around the clock. The turnaround options currently available for your document are shown when you request a quote.
How is the price calculated?
Editing, proofreading and rewriting are priced according to word count, service level and turnaround. You see the price before placing an order.
How fast can you return my document?
The quickest advertised turnaround is 12 hours. Availability depends on the document length, service and current editor capacity, so the order flow shows the options available for your job.
Will I be able to see the changes?
For editing and proofreading, changes are normally returned visibly in Microsoft Word using Track Changes, with comments where the editor needs to explain a decision or ask for clarification.
Can I request revisions?
Eligible editing and proofreading orders can be submitted for revision within seven days under the current terms. Rewriting orders are excluded from the free revision service, so the original rewriting brief should be as complete as possible.
Do you offer a free sample?
Yes. You can send up to 300 words for a free editing or proofreading sample. The sample service is normally returned within 24 to 48 hours.
How do you protect confidentiality?
Client files and personal information are treated confidentially. Vappingo also publishes a nondisclosure agreement describing the confidentiality obligations that apply to editors and proofreaders.
What payment methods can I use?
The current service supports secure online payment options including Stripe and PayPal, with direct bank transfer available in appropriate cases.
Who owns the finished document?
The customer retains ownership of the material supplied and the final commissioned work once the applicable fees have been paid, subject to the current Terms and Conditions.
Can an editor add research or invent content for an academic paper?
No. Academic editing is intended to improve the presentation of your work. Editors can flag missing evidence, unclear reasoning or citation issues, but they should not invent sources, data, arguments or personal experiences for you.
How do I contact Vappingo?
Email [email protected] or use the contact details on the Vappingo Contact page. Existing customers can also use their account to review orders and messages.
Still unsure which service fits the draft?
Compare proofreading, editing and rewriting side by side.