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The following Terms and Conditions (“Terms”) pertain to the use of this website and the sale of online editing, writing and proofreading services by Vappingo to the customer (“Customer”).

By accessing this site or purchasing online editing or proofreading services from Vappingo, the Customer consents to be bound by these Terms. The Terms act as the entire agreement between Vappingo and the Customer with respect to its subject matter, superseding any prior negotiations and agreements. The Terms may not be changed in any respect except by the posting of revised or amended terms by Vappingo on this site. The publication of these policies on the Web Site functions in lieu of a signature to indicate Vappingo’s acceptance of these provisions as a legally binding agreement between Vappingo and the Customer; the creation of an account on the Web Site functions in lieu of a signature to indicate the Customer’s acceptance of these provisions as a legally binding agreement between the Customer and Vappingo. Should the Terms be changed at any time, the provisions governing a particular project shall be those that were in force at the time of the Customer’s payment for that project. All revisions to these policies shall be published to the Web Site and become binding upon all new projects immediately.

Refund policy, limited warranty and guarantee

Orders placed with Vappingo by the Customer can not be cancelled and are non-returnable. They are covered by a limited warranty (see Warranty Disclaimer, below). If a Customer is not satisfied with Vappingo’s service for a particular order, the Customer shall contact Vappingo customer services within three (3) days of delivery of the editorial or proofreading service and shall provide details of their complaint. Upon verification of the problem, Vappingo guarantees that it shall solve the problem to the Customer’s satisfaction or either provide credit for additional service to the Customer or refund the fee paid for the service in question, based upon the Customer’s preference. In the event that a Customer requests and receives a refund, all documents generated via the process will be the sole property of Vappingo and the Customer will not be permitted to use them in the form in which they were provided by Vappingo. Rewriting services are exempt from the money-back guarantee. Any documents that have already been submitted for consideration for inclusion in a journal, in part fulfilment of a course of study, or for publication in a magazine or book, are exempt from the money-back guarantee.

Cancellation of service

Where we are unable to accept an order, the customer shall be offered a full refund.
Where any refund by PayPal is made following a service cancellation by the Customer, this refund will be after any deductions for PayPal fees have been removed.
Where we are unable to accept and order and refund the payment, yet the customer places the order a second time, the refund will be after any deductions for PayPal fees have been removed.


Please see Vappingo’s Privacy Policy.

Warranty disclaimer

Vappingo disclaims all implied warranties, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property rights. Vappingo provides a limited express warranty that its services shall be performed in a manner satisfactory to its customers. Otherwise, Vappingo makes no representations of any kind, express or implied, as to the operation of this site or the information, content, services, materials, or products included on this site. Customers agree that the use of this site is at their sole risk. Vappingo and its contractors attempt to be as accurate as possible. However, Vappingo does not warrant that product or service descriptions, other content of this site, or its services performed for its customers are accurate, complete, reliable, current, or error-free. This site and Vappingo's services are provided by Vappingo on an "as is" and "as available" basis and at your sole risk.

Limitation of liability

In no event shall Vappingo or its independent contractors be liable to the customer or any third party claiming by, or through, the customer for any special, incidental, consequential, exemplary, punitive, multiple or other indirect damages. Neither will Vappingo be liable or for loss of profits arising out of the performance of the services by Vappingo or Vappingo’s independent contractors, or the failure, negligence, or delay in performance of the services, whether based upon warranty, contract, tort, strict liability or otherwise, even if Vappingo or its independent contractors have been advised of the possibility of such damages or losses.

Vappingo’s liability arising out of the performance of the services, by itself or its independent contractors, or failure or delay to perform the services, whether based upon warranty, contract, tort, strict liability or otherwise, shall not exceed the fee paid by customer for such services.

An action for breach of this agreement may not be brought by customer more than one (1) year after Vappingo performs the services. Vappingo may enlist the work of qualified independent contractors. The Provider is in no way liable for the actions of any such contractors or for the contents of their respective web sites. The opinions expressed by any third-party contractors do not necessarily represent those of Vappingo, nor is Vappingo responsible for the words or actions of such contractors.

Vappingo guarantees that it and its independent contractor(s) will not plagiarize materials or infringe on copyrights at any time during the fulfilment of proofreader or editorial services. In the event that the Customer submits documents already containing plagiarized material or material that infringes on the copyrights held by others, Vappingo accepts no responsibility for these infringements, nor can it guarantee that it will be able to identify all plagiarism and copyright infringements within the documents. Should plagiarism or copyright infringement come to the attention of Vappingo or its independent contractor(s) in the course of their work, all work on the project will be suspended until the Customer can rectify the matter. In such a case, Vappingo will inform the Customer of the problem. Once the Customer has rectified the problem, the Customer may return the revised document, free of plagiarism and copyright infringement, to Vappingo, and work on the project will be resumed; Vappingo will not be held responsible for the original deadline, nor will the Customer be entitled to any refund


The Customer agrees to defend Vappingo and its independent contractors at the Customer’s cost and expense, and will indemnify and hold Vappingo, its independent contractors, and their respective officers and agents (the “Vappingo Indemnified Parties”) harmless from and against any losses, costs, damages, fees or expenses arising out of any claim relating to the use or application of Vappingo’s services by Customer.

Hold harmless

By using Our Website and/or services, the Customer agrees that neither Vappingo nor any of its affiliates and/or partners, writers, employees, contractors, officers or shareholders shall be liable for any unethical, inappropriate, illegal, or otherwise wrongful use of the Products and/or other written material received from Our Website. This includes plagiarism, lawsuits, poor grading, expulsion, academic probation, loss of scholarships/awards/grants/prizes/titles/positions, failure, suspension, or any other disciplinary or legal actions against You or any other party or person. You are solely responsible for any and all disciplinary or other actions arising from the improper, unethical, and/or illegal use of a Product sold, and You hold Vappingo, its affiliates and/or partners, writers, employees, contractors, officers or shareholders and any other person or entity involved with Your product harmless from any and all claims, suits or demands, including attorney's fees, made by any party, including You, due to or arising out of Your utilizing Our Product and/or services, Your violation or breach of these Terms and Conditions, Your violation of any rights of a third party, or any other act or omission by You.


The Customer acknowledges that Vappingo will not be held liable or responsible for any type of delivery issues that arise from problems such as spam filters, incorrect email, lack of Internet access or general neglect. The provision of correct contact information and regular consultation of emails is the sole responsibility of the customer.

If you do not provide accurate contact information, or if you do not respond promptly if we require further information, we cannot be responsible for delays in providing the service.

The Customer acknowledges that rewriting services do not include editing and proofreading by a separate editor.

Confidentiality and the protection of clients' intellectual property

At all times the documents submitted by the Customer to Vappingo for proofreading or editing purposes, or created for the Customer by Vappingo and its independent contractor(s), are to remain the sole and exclusive intellectual property of the Customer. Neither Vappingo nor its independent contractor(s) shall lay claim to legal ownership of these materials, in whole or in part, whether created by the Customer or by Vappingo or its independent contractor(s) on behalf of the Customer. All independent contractors have signed legally binding agreements protecting the confidentiality and ownership of the Customer’s intellectual property. Furthermore, all copies of the Customer’s documents will be purged the computer systems of Vappingo’s independent contractor(s) within ninety days of the completion and return of the Customer’s project.

Revision policy

The free revision policy is a courtesy service that is provided by Vappingo to the Customer. If a Customer requires the revision of an order, the Customer shall contact Vappingo within seven (7) days of delivery of such service and provide details of their revision requirements. Revision requests are invalid if they constitute a significant deviation from the original specification of the order and/or include instructions that were not in the original order. Once a period of seven (7) days has elapsed, it shall be assumed that the Customer is satisfied with the order and no further revisions may be requested. Rewriting orders are exempt from our free revision service. Vappingo reserves the right to refuse to provide a revision.

Refusal and termination of services

Vappingo reserves the right to refuse service to any Customer. Such refusal may include, but is not limited to, projects involving materials that Vappingo determines to be violent, obscene, or offensive; to advocate violent or illegal activity; to contain (or have the potential to contain) any computer viruses; or to contravene any law, statute, or ordinance.Upon acceptance of the work product, we have the right to refuse the job if it does not meet the standard that makes it possible for the copy editor to complete it to a high standard. This also includes any situation in which our editors reasonably believe that the order cannot be completed to an acceptable standard. If our proofreading expert refuses the job, you will be notified via email and your payment will be reimbursed minus any associated fees incurred.

Consent to UK law and forum

Customer and Vappingo agree that any dispute regarding the provision of services under this website or the access and viewing of this website shall be governed by UK law. Customer and Vappingo hereby consent to the exclusive jurisdiction of the appropriate courts located within the United Kingdom.

Since 2009.

Since our launch in 2009, we have helped over 35,000 customers to make sure their written English is absolutely perfect. Our native English proofreaders and editors know how to write exceptional English that delivers exceptional results. Our customers love us. Don't just take our word for it; check out our customer testimonials.